Refund policy

Refund Policy

Because our candy is a food product made fresh to order, we are unable to accept returns.

Damaged or incorrect orders

We pack every order with care, but if your order arrives damaged or you received the wrong item, we'll make it right. Just email us at scattered.treasures1@gmail.com within 7 days of delivery with:

• Your order number
• A photo of the damaged or incorrect item and its packaging

Once we review it, we'll send a replacement or issue a refund to your original payment method, whichever you prefer.

Lost packages

If your tracking shows no movement for 7 business days, or your package is marked delivered but you can't find it, please contact us and we'll work with the carrier to help.

Cancellations

Since we start making your order right away, cancellations can only be accepted within 12 hours of placing your order. Email us as soon as possible.

Questions

Contact us at scattered.treasures1@gmail.com.